Newsome Praised for Rapid Response and Engineering Excellence on Complex AHU Repair

At Newsome, we’re proud of the dedication and expertise shown by our engineering and service teams every day—and it’s always a privilege when clients take the time to recognise our efforts. We were recently delighted to receive public praise from Dave Whittle, a Facilities Manager in the healthcare sector, following a successful emergency response from Newsome engineer Jess Heslop and support from DT Seals (UK) Ltd.

The project involved a complex repair to a failed air handling unit (AHU) bearing and fan—an issue that was far from a straightforward fix. Despite the challenges, our team responded quickly, delivering a robust solution that required no rework and ensured full operational stability.

Dave praised the team’s communication throughout the process, stating that Jess kept both him and his colleagues fully informed, resulting in a smooth and professional experience from start to finish. In his words:

“Responding quickly, kept the customer (me and my colleagues) informed all the way and turned round a robust solution that needs no re-working. Highly recommended businesses!”

Our Service Administrator Team Leader Jess Heslop responded to the kind feedback by acknowledging the collaboration and support from the client side:

“Thanks Dave! You and your team’s patience was appreciated—hoping we can work together again in the future.”

This kind of feedback is what drives us at Newsome. Whether it’s an emergency repair, planned maintenance, or full system support, we’re here to deliver solutions that stand up to scrutiny, even in the most critical sectors.

For more information about our AHU repair services, maintenance solutions or temperature control expertise, please get in touch with the Newsome team today.

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